Requirements
The procedure is intended for business users of supported online platforms. Specific eligibility is reviewed transparently.
Register as a complainantBusiness use
The complaint must concern a business relationship with an active platform selectable in the portal. A business user may act directly. Anyone submitting for an organisation or another business user must be authorised to do so, and reasonable evidence of identity or authority may be requested.
Prior internal complaint
The platform's prior internal complaint process, existing ticket numbers, replies and any pending procedures must be described clearly.
Information and evidence
Required information includes the facts, chronology, requested outcome, affected platform identifier and suitable correspondence, documents or screenshots.
Eligibility review
Missing information is requested. AI may assist but cannot issue a final rejection. Final ineligibility must be reasoned and confirmed by a supervisor.